Monitor 3CX Phone Systems
Maximize availability and performance of 3CX Phone Systems with WildMetrix™
- Improve overall 3CX service reliability and availability
- Increase visibility across supporting infrastructure and services
- Manage multiple 3CX Servers in a single interface
- Reduce troubleshooting time of 3CX and supporting environment
View live trunk and extension status, connections, registrations
Trunks and Extensions
Provides live and historical insight of activity, capacity and availability.
- Live status displays of trunks, extensions, status, direction, destination, and caller id of active connections.
- Continuous interval monitoring provides trending and alerting of trunk status and connections. The alerts include:
- Trunk is not registered.
- Trunk connections near capacity.
- System and optional user extensions are not registered.
Processes, Services, Database
Continuous interval monitoring for supporting system elements include:
- 3CX Processes Baseline Health, and Start/Stop Activity
- 3CX Services Health, Start/Stop Activity
- Phone system database size, connections, and activity
Health metrics (CPU, IO, Memory) of each 3CX process
Correlate events, metrics, log data from any layer.Learn about the Performance Correlation Analyzer
System Notifications, Events, and Activity Logs
Monitor and alerting for system notifications, events, and interval monitoring of log files.
- Live internal system event notifications. Alerting includes changes to the PBX configuration.
- Live collection of 3CX events from the server event log. Alerting on any critical, warning, or id specified event.
- Optional continuous interval collection of the 3CX Activity Log and other 3CX log files. Alerting on any specified string match found.
- Pre-defined alerts for Critical, Error, and Warning (Level 0, Level 1, Level 2) Activity Log entries
- Correlate calls, activity log, events, and metrics from the 3CX Phone system, server, visualization, and network to help find issues the effect the phone service with the Performance Correlation Analyzer
Supporting Solution Packs
- Microsoft Windows Server
- Microsoft Hyper-V Server
- Microsoft IIS-ASP.NET
- Health and Events of 3CX Web Sites and Services
- Web Requests, Pool Status, Worker Processes Health
- Review executing 3CX web requests in worker pipeline
- Review 3CX web requests for failure, long durations
3CX Monitoring Agent
- Works with 3CX PhoneSystems
- Provides 3CX Monitoring for Existing Monitoring Software
- Provides real time monitoring of individual trunks, system extensions, user extensions, and system change notifications.
- Service creates and updates Performance Counters for 3CX Phone Systems
Performance Counters
Creates and updates performance counters for collection by any monitoring product capable of working with Windows Performance Counters.
- Global System Counters:
- System Extension Connections
- System Extension Count
- System Extensions Registered
- System Extensions UnRegistered
- Trunk Connections
- Trunk Count
- Trunks Registered
- Trunks UnRegistered
- User Extension Connections
- User Extension Count
- User Extensions Registered
- User Extensions UnRegistered
- Individual Trunk Counters:
- Connections
- Remaining
- Status
- Individual System/User Extension Counters:
- Connections
- Status
Notifications
Detections changes to any 3CX Phone System configuration parameter and logs to the Windows Event Log.
Works with perfmon or any product capable of collecting performance counter data.
Web Capable Rest Service
Provides interface for integration with your web portal or custom application. The service data includes access to:
- Global System Counters
- Trunk and Extension Counters
- Enhanced view data for each trunk and extension status, connections, caller id, etc.