Web Site Privacy Statement

This statement discloses the privacy practices for Ascendview LLC websites including: www.ascendview.com and www.wildmetrix.com.  Ascendview agrees to demonstrate complete confidentiality regarding all private customer information that is collected as a result of contact and/or purchasing of products. Customers are herein notified of the following Privacy Policy terms:
  • What personally identifiable customer information is collected  through the web site
  • How the information is used
  • With whom the information may be shared
  • The choices available to customers regarding collection, use, and distribution of the information
  • The types of security procedures employed to protect the loss, misuse, or alteration of collected customer information
  • How customers can correct inaccuracies in the information

If a customer feels that this company is not abiding by its posted Privacy Policy, please contact Ascendview Customer Service via email at info@ascendview.com.

Information Collection and Use
Ascendview LLC is the sole owner of the information collected on this site. This information will not be sold, shared, or rented to others in ways different from what is disclosed in this statement. Ascendview LLC collects information from users at several different points on the website.

Purchase
Certain required information provided when purchasing Ascendview software products is used in the following manner:

  • Financial information necessary to purchase Ascendview products includes customer name, credit card billing address, credit card number, and credit card expiration date. Credit card numbers are not stored or archived by Ascendview, with the exception of the last four digits. This four-digit number will be stored as relative to the purchase record only, in order to assist in future customer inquiries related to that purchase.
  • Shipping information necessary to deliver physical software product includes customer name and shipping address. Ascendview will not use this information to mail any other solicitation, nor will this information be sold to any third party.

Contact information necessary to identify the customer includes customer name and email address. This information is required in order to process an electronic purchase receipt, which contains information relating to the purchase, including instructions for downloading and installing the software and the serial number of the software purchased. The email address may also be used to contact the customer regarding problems processing the order. Verification of the name and email address are used for security purposes by Ascendview Customer Service personnel with regard to any customer inquiries about a software purchase. Information pertaining to a customer software purchase will only be provided at the email address used for that purchase. The name and email information may also be used to contact the customer about Ascendview software products available on the web site. Customers will have the option to Opt-out or Discontinue any future email updates regarding Ascendview software products or solicitations if they so choose. Please see the  Opt-out and Discontinue policy below. 

Cookies
Cookies are pieces of information that a web site transfers to a visiting computer's hard disk for record-keeping purposes. Cookies by themselves do not personally identify users, although they do identify a user's computer. Most browsers are configured to accept cookies. If preferred, Ascendview customers can set their browser to refuse cookies, in which case the customer will not be able to purchase software through the web site. Enabled session cookies allow Ascendview to manage the status of each order and  purchase process. Cookies may also be used to store a promotional code that provides the customer with special price offers on Ascendview products, and to determine the web site of origin of special price offers.

Referrers
A Referrer is the information conveyed by a web browser to reference which web site a Ascendview visitor was directed from. This Referrer is automatically collected by the Ascendview web server, and is used to identify broad demographic trends concerning use of the web site. Customers are not personally identified by this information.


IP Addresses
IP addresses are used by computers every time a user is connected to the Internet. The IP address serves as a unique identifier, allowing computers to read and identify other computers on the network. Ascendview web sites automatically collect IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information about web site use. Ascendview will not use customer IP addresses to identify any personal information.

Sharing of Information
Ascendview will never sell, rent, license, exchange, or share any customer data without permission except under the following limited circumstances: (i) if Ascendview is required to do so by law, or (ii) Ascendview has the good faith belief that such action is necessary to conform to applicable laws or comply with legal process served on Ascendview, or to protect and defend the rights or property of Ascendview or to enforce the Terms of Use

Tell-A-Friend
If a user elects to use the Ascendview Referral Service for informing a friend about this site, required information would include the friend’s name and email address. The referral contact will automatically receive a one-time email inviting them to visit the site. This information will not be stored by Ascendview and the referral recipient will not be contacted again using this information.

Security
Information collected by Ascendview is stored in secure operating environments that are not available to the public. All Ascendview employees are dedicated to maintaining and upholding customer privacy and security, and are aware of company privacy and security policies. Unfortunately, no data transmission over the Internet can be guaranteed 100% secure. As a result, while striving to protect the personal information of customers, Ascendview cannot ensure or warrant the security of any information transmitted to this site, and customers do so at their own risk. Once received on the Ascendview system, customer transmissions will be handled with due diligence in efforts to ensure security. The Ascendview web site purchase forms ask users to enter sensitive personal information (such as credit card number and/or social security number). This highly sensitive information is encrypted and protected with the best encryption software in the industry - SSL. While on a secure page, such as the Ascendview purchase order form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when a user is just ‘surfing’.

Special Offers
Registered customers will occasionally receive information on Ascendview products, services, and special offers. Out of respect for the privacy of each user, the option to decline these types of communications is available. Please see the Opt-out and Discontinue policy below to inquire further in this matter.

Correction/Updating Personal Information:
If customer personal information changes, such as email address, Ascendview will immediately upon notification by the customer, correct, update, or remove, if so designated, that user’s personal information previously provided. This can be done by contacting Customer Support via email.

Opt-out and Discontinue
A Ascendview customer may elect to avoid future communications from Ascendview and have the option to either send an email to support@ascendview.com requesting to discontinue, or by selecting Unsubscribe and indicate the email address along with a request to discontinue future communications. Under urgent circumstances, Ascendview may be required to send a customer pertinent information about their software purchase, but this contact will not contain unsolicited communication regarding commercial offers or advertisements if a customer has previously indicated to Opt-out or Discontinue this type of communication.

Notification of Changes
In the case that any changes are made to the Privacy Policy, those changes will be posted on the Ascendview Homepage to insure that users are always aware of what information is collected, how it is used, and under what circumstances, if any, it would be disclosed. If at any point personally identifiable information will need to be used in a manner different from that stated at the time it was collected, Ascendview will immediately and directly notify users by way of an email announcement, at which time users will have a choice as to whether or not their information can be disclosed in this different manner. Information will be used in accordance with the terms of the Privacy Policy under which the information was collected.